Moving stories – The Role of a good estate agent

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Mum of two, Vikki Hibbert had no idea how much help she would get from independent estate agents Sims Williams when selling her flat to buy a new family home – and the answer was a real eye-opener.

“It wasn’t until we reached the exchange of contracts that we fully appreciated the role of our estate agent,” says Vikki.


“That’s our job,” says Sims Williams estate agent

Having never used an estate agent before, the thought of keeping everyone in the chain up-to-date was daunting for Vikki. That’s when Lin Peter from Sims Williams said, “Leave it all to me – that’s our job.”


Why we chose Sims Williams

Vikki, her husband James and their two young children were selling their three-bedroom flat in Eastergate to move to a brand-new Bellway home in Westhampnett, near Chichester.

They chose independent local estate agent Sims Williams based on recommendations from friends and family and the company’s strong presence in their area.

“When Sara and Louise from Sims Williams’ Walberton office walked through the door of our family home we just knew that they would be the ones to sell it. They were complimentary but realistic, with helpful, honest advice. Within two months, we were under offer and able to reserve our new home,” says Vikki.


They found us the right buyers – and quickly

Vikki and James had initially instructed Sims Williams and another estate agent to sell their home and Vikki says it was Sims Williams who brought quality prospective buyers. Vikki says, “They knew our circumstances and got us the best result with the right buyers, right when we needed it, with one of the smallest chains possible.”


A good estate agent manages the property chain

Having recently gone back to work after the birth of her second child, Vikki was concerned about the time it would take to keep everyone in the chain up to speed.

This was when the team at Sims Williams really impressed Vikki and James.

Lin from their Walberton office took full responsibility for processing the sale – chasing and updating solicitors, buyers and Bellway Homes.

That’s when Vikki realised the role of a good estate agent is about so much more than bringing potential buyers to your home.


Exceptional service

Vikki says, “With two young children, jobs and family life to hold down, this service was exceptional and priceless. Nothing was ever too much trouble for them.

“Sims Williams made us feel we counted and we can’t thank them enough for enabling our family to move into our perfect home,” says Vikki.


Sims Williams is an independent estate agent with over 35 years’ experience in sales and lettings through our offices in Chichester, Arundel and Walberton.

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What our clients say

Amazing Service

Sims Williams we had amazing service from everyone, kept us informed all the time, Especially Mel. We would highly recommend Sims Williams to Everyone.
Ian & Patsy - Vendors - Feb 4th, 2021


Me and a friend recently went through Sims Williams to view some newly renovated apartments in central Chichester. David was with us for our initial viewing through to our tenancy signing and was incredibly helpful and prompt with communication throughout. We were disappointed to have not been informed on our initial viewing that the property would be under construction for 6-8 months out of our 12 months tenancy, however despite this all communication with Sims Williams was very quick in getting in touch with the landlord about this, and we are still very happy with the service that they provided.
Summer F-B - Tenant - Nov 18th, 2020


MIKE - Tenant - Jan 25th, 2020

Absolutely first class service

Jo was our main point of contact and the service her and her colleagues provided was faultless. Fantastic communication and lovely tenants found. I would add that I have also bought and sold properties through Sims Williams over the past 25 years and done another rental too, and not once have they ever slipped on their first class service..and super friendly too. Well done all of you.
Tracey - Landlord - Jun 7th, 2022

Excellent Service

John Wyatt from the Bognor Office office was exceptionally helpful all through our recent Purchase. He was the lynchpin in making the whole transaction happen. He always replied to emails and telephone calls, and nothing was too much trouble. Without his help in liaising both with the vendor, and both sets of solicitors, I am convinced that we would have taken an awful lot longer to get to completion. I really cannot praise his helpfulness enough, but I would like to add that on the odd occasion that John was unavailable, all the other staff both in Walberton and Chichester were also extremely helpful
Buyer - Jun 29th, 2021

Great service

I found Sims Williams to be an excellent company, providing a great service in a friendly manner making me feel very comfortable that everything was being done to get me exactly what I required.
Alan - Tenant - Feb 24th, 2022

Exceptional Service

What exceptional service. Thank you Calum. We must give praise where it is due and you went above and beyond our expectations by updating and guiding us every step of the way. We would highly recommend your services to anyone and everyone! A real professional.
John & Zoe - Vendor - Feb 24th, 2021


Have dealt with Sims Williams before when buying my house and it all went well. So, when it came to selling a property, I knew I'd get the same professional (but human!) service. Many thanks to the team in the Walberton branch for getting things over the line. Special thanks to Lin who is great and such a valuable asset to the process/team. Cheers.
Mr H - Vendor - Dec 10th, 2020

What a great local agents

I can’t recommend Sims Williams highly enough. John Wyatt took the stress out of our house sale with his efficiency, experience and good humour. It wasn’t an easy situation as the property was in need of renovation and was being sold as part of a divorce settlement, but John’s honesty and integrity got us through. Thank you John!
Welch - Vendor - Jul 16th, 2021


Another effortless sale in the hands of the very capable and professional Sims Williams team in Arundel. From start to finish we have been supported, kept informed and advised. The team work brilliantly together, never missing a step. Thank you!!
Vendor - Dec 22nd, 2020