Moving stories – The Role of a good estate agent

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Mum of two, Vikki Hibbert had no idea how much help she would get from independent estate agents Sims Williams when selling her flat to buy a new family home – and the answer was a real eye-opener.

“It wasn’t until we reached the exchange of contracts that we fully appreciated the role of our estate agent,” says Vikki.


“That’s our job,” says Sims Williams estate agent

Having never used an estate agent before, the thought of keeping everyone in the chain up-to-date was daunting for Vikki. That’s when Lin Peter from Sims Williams said, “Leave it all to me – that’s our job.”


Why we chose Sims Williams

Vikki, her husband James and their two young children were selling their three-bedroom flat in Eastergate to move to a brand-new Bellway home in Westhampnett, near Chichester.

They chose independent local estate agent Sims Williams based on recommendations from friends and family and the company’s strong presence in their area.

“When Sara and Louise from Sims Williams’ Walberton office walked through the door of our family home we just knew that they would be the ones to sell it. They were complimentary but realistic, with helpful, honest advice. Within two months, we were under offer and able to reserve our new home,” says Vikki.


They found us the right buyers – and quickly

Vikki and James had initially instructed Sims Williams and another estate agent to sell their home and Vikki says it was Sims Williams who brought quality prospective buyers. Vikki says, “They knew our circumstances and got us the best result with the right buyers, right when we needed it, with one of the smallest chains possible.”


A good estate agent manages the property chain

Having recently gone back to work after the birth of her second child, Vikki was concerned about the time it would take to keep everyone in the chain up to speed.

This was when the team at Sims Williams really impressed Vikki and James.

Lin from their Walberton office took full responsibility for processing the sale – chasing and updating solicitors, buyers and Bellway Homes.

That’s when Vikki realised the role of a good estate agent is about so much more than bringing potential buyers to your home.


Exceptional service

Vikki says, “With two young children, jobs and family life to hold down, this service was exceptional and priceless. Nothing was ever too much trouble for them.

“Sims Williams made us feel we counted and we can’t thank them enough for enabling our family to move into our perfect home,” says Vikki.


Sims Williams is an independent estate agent with over 35 years’ experience in sales and lettings through our offices in Chichester, Arundel and Walberton.

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What our clients say

The lovely ladies at Sims Williams!

Tamsin, Emma, Lynne and Helena are a dream to deal with. The sale of my Arundel property was not without hitches but they kept it on course and successfully completed the sale for me. It's not the first time I have sold/purchased through Tamsin and her lovely ladies and highly recommend them. Thank you!
Sally - Vendor - Apr 6th, 2021

Would recommend!

We bought and sold properties through the Bognor Regis team and would certainly recommend them. We spoke with all the team - who were very nice - but dealt a lot with John, as neither transaction was straightforward - and he worked really hard to make things work out for us. He was very approachable and we never felt pressured to agree to anything we weren't happy with. It really felt as though he was on our journey with us and wanted the best for us. I would certainly recommend Sims Williams, Bognor Regis
Ms Brookes- Vendor - Aug 25th, 2022

Great service

I found Sims Williams to be an excellent company, providing a great service in a friendly manner making me feel very comfortable that everything was being done to get me exactly what I required.
Alan - Tenant - Feb 24th, 2022

Excellent Service

Myself and my partner were dealt with Jo and David at the Chichester branch and were beyond grateful for there help. They were very friendly and answered all questions and concerns that we may have had. There services were impeccable and we are now settled in our new home. We couldn't be more pleased.
Bethany - Tenant - Apr 26th, 2021


Really helpful and efficient. Nothing too much trouble. Excellent service. David Vawdrey is highly efficient and charming to deal with. thank you
Flora - Tenant - Jul 13th, 2020


Sims Williams we had amazing service from everyone, kept us informed all the time, Especially Mel. We would highly recommend Sims Williams to Everyone.
Ian & Patsy Cox - Vendor - Feb 4th, 2021

A 19 week stressful purchase!

Our sale took 19 weeks from beginning to end. No ones fault there was just a few obstacles to overcome on our purchase! But through it all John Wyatt was exemplary in his manner and the way he looked after us. Nothing was too much trouble, umpteen telephone conversation where he allayed our fears and worries. Kept us informed re our buyer, all the way through. We thoroughly recommend Sims Williams at Bognor Regis. One old fashioned estate agent that values you as a customer and never makes you feel that they are doing you a favour.
Beach - Vendor - Jun 28th, 2021


We found the Arundel office to be both professional and enthusiastic concerning our sale. We were always kept informed and worked with us to achieve our goal. Highly recommend this whole teams approach.
Claire & Tony - Vendor - Jan 6th, 2021

Easy and stress free!

Needed to rent a property quickly after exchanging contracts on my sale. Viewed a property which I liked and the whole thing was done and dusted in just a few weeks after that. The application process was all done via email and was straightforward and well explained. I dealt with David Vawdrey who kept me in touch all the time and went through the signing process with me in the office. Overall what could have been a very stressful situation turned out to be very easy thanks to the lettings team. Highly recommended!
James - Tenant - Dec 2nd, 2021

Happy House Buyers

We genuinely couldn’t have been happier with our house purchase and the unwavering support we received from Sims Williams every step of the way. We purchased a new build property and Sims were a fantastic conduit between us and the builder. We are now settled in our new home and look forward to spending many happy years ahead enjoying our new space made possible with Sims Williams support.
Lauren O’Malley - Buyer - Oct 14th, 2022