Moving stories – The Role of a good estate agent

Back to news

Mum of two, Vikki Hibbert had no idea how much help she would get from independent estate agents Sims Williams when selling her flat to buy a new family home – and the answer was a real eye-opener.

“It wasn’t until we reached the exchange of contracts that we fully appreciated the role of our estate agent,” says Vikki.


“That’s our job,” says Sims Williams estate agent

Having never used an estate agent before, the thought of keeping everyone in the chain up-to-date was daunting for Vikki. That’s when Lin Peter from Sims Williams said, “Leave it all to me – that’s our job.”


Why we chose Sims Williams

Vikki, her husband James and their two young children were selling their three-bedroom flat in Eastergate to move to a brand-new Bellway home in Westhampnett, near Chichester.

They chose independent local estate agent Sims Williams based on recommendations from friends and family and the company’s strong presence in their area.

“When Sara and Louise from Sims Williams’ Walberton office walked through the door of our family home we just knew that they would be the ones to sell it. They were complimentary but realistic, with helpful, honest advice. Within two months, we were under offer and able to reserve our new home,” says Vikki.


They found us the right buyers – and quickly

Vikki and James had initially instructed Sims Williams and another estate agent to sell their home and Vikki says it was Sims Williams who brought quality prospective buyers. Vikki says, “They knew our circumstances and got us the best result with the right buyers, right when we needed it, with one of the smallest chains possible.”


A good estate agent manages the property chain

Having recently gone back to work after the birth of her second child, Vikki was concerned about the time it would take to keep everyone in the chain up to speed.

This was when the team at Sims Williams really impressed Vikki and James.

Lin from their Walberton office took full responsibility for processing the sale – chasing and updating solicitors, buyers and Bellway Homes.

That’s when Vikki realised the role of a good estate agent is about so much more than bringing potential buyers to your home.


Exceptional service

Vikki says, “With two young children, jobs and family life to hold down, this service was exceptional and priceless. Nothing was ever too much trouble for them.

“Sims Williams made us feel we counted and we can’t thank them enough for enabling our family to move into our perfect home,” says Vikki.


Sims Williams is an independent estate agent with over 35 years’ experience in sales and lettings through our offices in Chichester, Arundel and Walberton.

Be kept up to date

Leave your details with us, so we can keep you fully up to date with property updates.

What our clients say

Exceptional Service

Sims Williams provided an exceptional service throughout the purchase of our new home. Calum was extremely professional every step of the way, would highly recommend.
Guy & Teresa - Buyers - Dec 3rd, 2021

Highly recommended

The diocese of Chichester instructed Sims Williams. From start to finish, I have been very impressed with their very professional and friendly service. Great communication at all times. Susie Jones was excellent in progressing the sale and always very helpful. Highly recommended.
Philip- Vendor - Jan 6th, 2023


My family and I received a very good service from Sims Williams regarding selling our properties. I was very impressed by the thoroughness and hard work the whole team put in to help us.


Highly recommend the team at the Walberton Office for all of their help in the selling of my property during the difficult times we are currently experiencing. I have been kept informed on a timely basis at all stages during the process and the whole experience has been professionally managed and stress free.
Steve W - Vendor - Sep 8th, 2020

Outstanding Service

We sold our first home of 9 years, and bought our new forever home with Sims Williams. The service provided by John and team was outstanding. We had a very long and at times, stressful sale/purchase, however, John and his team kept us up to date as much as possible and the communication was brilliant. This made things a little less stressful. We can't fault John and his team and are so thankful for all their hard work and patience to make our sale and purchase possible. We would highly recommend using Sims Williams!
Mr & Mrs H - Nov 3rd, 2022

Not just another Buyer!

I had nothing but a positive experience with Sims Williams. Very helpful team, always responded quickly and will go above and beyond to make sure the process is as easy and stress free as possible. Emma was amazing, totally professional but extremely friendly, giving advise and opinions that were not always related to the property. Moving from a completely different county and not always knowing who to ask or contact, Emma was always on hand to help. Emma made me feel that we were not just another buyer but someone she was interested in. Thank you.
Sam - Buyer - Jun 17th, 2021


Jo was amazing kept me up to date throughout sorted any problems right away Could not be more efficient all the while up beat and cheerful Absolutely recommended
Mike - Landlord - Jan 25th, 2023

Brilliant Service

I just wanted to let you know how impressed I have been with the efficient, friendly and tenacious service that Megan has given us in supporting the sale of 8 Shippam Street, which as you may well know has been over year in securing (through no fault of Sims Williams). I should also add that both Calum and Mel have been brilliant, with very efficient handovers and leave covering when needed.
Andy - Vendor - Apr 5th, 2022

Highly recommended

Susie was very helpful and easy to deal with , keeping us informed with everything going on and had the house sold very quickly. Highly recommended
Stephen- Vendor - Dec 7th, 2022


Really helpful and efficient. Nothing too much trouble. Excellent service. David Vawdrey is highly efficient and charming to deal with. thank you
Flora - Tenant - Jul 13th, 2020