Moving Stories – Rebuilding trust after online agent’s empty promises

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A total lack of local knowledge, poor photography and a pitiful number of viewings convinced house seller Lyn Brookman that online estate agents are a waste of time and money.

Lyn was selling her home in Yapton following the death of her husband and initially signed up with an online agent, believing the process would be easier and quicker than through a traditional estate agent.

“Like many people, I thought selling my home using an online estate agent would be simpler and hopefully less expensive. Well, I learned the hard way that you get what you pay for and any fee is expensive if you don’t get much for your money.


Online agent knew nothing about the area

“The first “local” property agent they sent around was from Brighton – 27 miles from Yapton – and they knew nothing about the village, local amenities or recent property prices,” says Lyn.

The property photographs had to be retaken and only four viewings were achieved in four months. Lyn had to show prospective buyers around herself and it was obvious they had totally incompatible property needs.


Sims Williams sold Lyn’s home in four weeks

Frustrated at the lack of interest and progress, Lyn instructed traditional local estate agent Sims Williams and the first viewing was arranged within 24 hours.

Within four weeks, Lyn had agreed a sale and could focus on moving to a new home in Selsey with her beloved spaniel, Chloe.


Local knowledge and service were outstanding

Lyn says, “From the moment Sims Williams came to my home, I was impressed with their professionalism and their detailed knowledge of the area.

“Unlike the online agent who made empty promises and basically gave me a load of flannel, Sims Williams were friendly, honest and committed to helping me sell my property.


You need an estate agent you can trust and rely on

Moving home after the death of her husband was a difficult time for Lyn and Sims Williams made sure the process went as smoothly as possible to avoid causing her any unnecessary stress.

“I placed my trust in Sims Williams and they repaid me by doing their job professionally and with a smile. They were easy to reach and kept me informed at every step of the process,”says Lyn.

If you’re thinking of selling your home, contact Sims Williams today and let’s get moving.

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What our clients say

5 Star Service

Purchasing a property can be a difficult and stressful experience and it was certainly no different for us. The people we were buying from were difficult but staff at Sims Williams helped us get through the experience. They understood our concerns, always responded positively and kept us fully informed at all stages of the purchase. They were very friendly but remained professional. They appreciated that a successful sale has to suit both parties. They succeeded in helping both parties to come together. A huge thank you to the Walberton staff of Sims Williams!!
David and Janet - Buyers - Jan 26th, 2021

Professional and efficient at every stage of the transaction

It was pleasure working with the team from Walberton; each member was fully aware of any developments and kept me informed of them almost on a daily basis. They were professional and efficient at every stage of the transaction. The whole process was particularly protracted and difficult, at times, but the individual members of the team were empathetic and cheerful in the execution of their duties. I would recommend Sims Williams of Walberton to anyone buying or selling property in the area.
Lesley Campbell - Vendor - Apr 26th, 2021

Fabulous Service Thank you

We bought a wonderful house in Burpham through Sims and must compliment the entire team on their professionalism, follow through and continuous efficiency. Tamsin, Emma, Lynne & Helena, thank you all for your amazing work. House buying is stressful but helped when communication is clear and efficient, Sims excelled in this area. Linda & Mark x
Linda & Mark - Buyers - Nov 29th, 2021


Highly recommend the team at the Walberton Office for all of their help in the selling of my property during the difficult times we are currently experiencing. I have been kept informed on a timely basis at all stages during the process and the whole experience has been professionally managed and stress free.
Steve W - Vendor - Sep 8th, 2020

Insightful impactful sale

They got the job done easily and without delay! From first contact to successful completion through the many typical twists and turns it was always comforting to deal with a small team who made us feel like the only people selling a home. They totally respected and worked with the personal circumstances which enforced the sale. Sims Williams did exactly what they promised at our first meeting and more than met our expectations. Their understanding of the local market ensured that the property was priced to sell, achieving optimum results less than 48 hours from going live. With grateful thanks to the team.
Mrs Rod - Vendor - Jun 4th, 2021

Professional Service

We have used Sims Williams on four occasions and have found their services excellent on each occasion. Buying and selling never an easy ride and when problems have arisen Sims have been very efficient at dealing with them. Would highly recommend them.
Valerie - Vendor - Jul 12th, 2021

Would definitely recommend!

I had been with another agent for quite a long time and was being messed around. When I decided to instruct Sims Williams they got very quick results and I had accepted an asking price offer3 days later. Linda and Louise were very proactive and efficient and I would highly recommend them.
Daphne - Vendor - Mar 12th, 2021


My experience with Sims Williams was exceptional. I bought my property through them not so long ago. I recently had to relocate for work. I needed to get tenants in my property as fast as I could and move. I was managing a full-time job working from home. I also needed information and support as a new landlord. Not only that Sims Williams agents were highly professional in delivering timely services they simply took me in, and went way beyond their official duties to help with a smooth transition. It’s for this “ homely feel” in the way they treated me twice that I give them a 5 star and recommend them to anyone who appreciates being valued.
Damaris - Landlord - Jan 28th, 2021


Can’t praise jo at Chichester branch enough, helpful, professional, knowledgeable. Reassured us throughout the whole process, moving is stressful but made easy Thank you
Penny - Tenant - 09.03.20 - Mar 9th, 2020

Exceptionally Professional

We want to thank Mel and all the team for the sale of our house. From start to finish all our dealings with Sims Williams have been exceptionally professional but in a relaxed and friendly style. We have moved often and you are the best estate agents we have dealt with. We would unreservedly recommend Them to anyone.
Mr & Mrs Lamb - Vendor - Jul 1st, 2021