Moving Stories – Rebuilding trust after online agent’s empty promises

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A total lack of local knowledge, poor photography and a pitiful number of viewings convinced house seller Lyn Brookman that online estate agents are a waste of time and money.

Lyn was selling her home in Yapton following the death of her husband and initially signed up with an online agent, believing the process would be easier and quicker than through a traditional estate agent.

“Like many people, I thought selling my home using an online estate agent would be simpler and hopefully less expensive. Well, I learned the hard way that you get what you pay for and any fee is expensive if you don’t get much for your money.


Online agent knew nothing about the area

“The first “local” property agent they sent around was from Brighton – 27 miles from Yapton – and they knew nothing about the village, local amenities or recent property prices,” says Lyn.

The property photographs had to be retaken and only four viewings were achieved in four months. Lyn had to show prospective buyers around herself and it was obvious they had totally incompatible property needs.


Sims Williams sold Lyn’s home in four weeks

Frustrated at the lack of interest and progress, Lyn instructed traditional local estate agent Sims Williams and the first viewing was arranged within 24 hours.

Within four weeks, Lyn had agreed a sale and could focus on moving to a new home in Selsey with her beloved spaniel, Chloe.


Local knowledge and service were outstanding

Lyn says, “From the moment Sims Williams came to my home, I was impressed with their professionalism and their detailed knowledge of the area.

“Unlike the online agent who made empty promises and basically gave me a load of flannel, Sims Williams were friendly, honest and committed to helping me sell my property.


You need an estate agent you can trust and rely on

Moving home after the death of her husband was a difficult time for Lyn and Sims Williams made sure the process went as smoothly as possible to avoid causing her any unnecessary stress.

“I placed my trust in Sims Williams and they repaid me by doing their job professionally and with a smile. They were easy to reach and kept me informed at every step of the process,”says Lyn.

If you’re thinking of selling your home, contact Sims Williams today and let’s get moving.

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What our clients say

Insightful impactful sale

They got the job done easily and without delay! From first contact to successful completion through the many typical twists and turns it was always comforting to deal with a small team who made us feel like the only people selling a home. They totally respected and worked with the personal circumstances which enforced the sale. Sims Williams did exactly what they promised at our first meeting and more than met our expectations. Their understanding of the local market ensured that the property was priced to sell, achieving optimum results less than 48 hours from going live. With grateful thanks to the team.
Mrs Rod - Vendor - Jun 4th, 2021


Excellent service. Highly recommended.
Tessa F - Landlord - Dec 16th, 2020

5 Star Service

We truly couldn’t have had a better agent representing us in the sale of our property the service we received from start to finish was nothing short of 5 star. John consistently went above and beyond throughout the entire process. He well and truly exceeded our expectations and made what is the most stressful time far easier. Thank you John and Sims for all you have done we truly appreciate everything you did to facilitate the sale of our property.
Mr & Mrs O’Malley - Vendors - Oct 14th, 2022

Professional Service

I have recently used Sims Williams to sell my property in Chichester, from start to finish the staff especially Karen Toomey were very professional in both selling the property and keeping me informed during the process, Karen personally oversaw my house sale and was my go between on all aspects of the sale including dealing with solicitors and buyers a very professional lady. I have used Sims Williams on previous sales purchases and lettings over the years and they have always stood out with there professional standards and costs for carrying out these works, I can not praise them enough for what they do for you.
Mr Stark, Vendor - Nov 1st, 2021

super efficient, speedy service

The whole process with seamless...
Nicola - Tenant - Sep 16th, 2022

Exceptional Service

Sims Williams provided an exceptional service throughout the purchase of our new home. Calum was extremely professional every step of the way, would highly recommend.
Guy & Teresa - Buyers - Dec 3rd, 2021

Excellent Service

Rented a house through Sims Williams in Chichester and it was a seamless, easy experience thanks to the very professional (and courteous) service provided by David.
Margaret - Tenant - Jan 25th, 2023

What a great local agents

I can’t recommend Sims Williams highly enough. John Wyatt took the stress out of our house sale with his efficiency, experience and good humour. It wasn’t an easy situation as the property was in need of renovation and was being sold as part of a divorce settlement, but John’s honesty and integrity got us through. Thank you John!
Welch - Vendor - Jul 16th, 2021


I can't praise the Walberton team enough - really wish they had been are agents for selling our property as they were so efficient, organised and the customer service was fantastic. Prompt responses and nothing was to much trouble. Especially Lin - who's calm approach kept me sane and rational!
Lisa J - Buyer - Sep 4th, 2020

Thank you so much!

I want to thank you! Great help in buying a house, for providing the necessary information, for a very nice contact and great service. Susie Jones is amazing at what she does, knows her job very well and always knows how to help in case of problems. I recommend this agency, my rating on a scale of 1 - 10 is 10.
Radek-Buyer - Oct 22nd, 2022