Moving Stories – Rebuilding trust after online agent’s empty promises

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A total lack of local knowledge, poor photography and a pitiful number of viewings convinced house seller Lyn Brookman that online estate agents are a waste of time and money.

Lyn was selling her home in Yapton following the death of her husband and initially signed up with an online agent, believing the process would be easier and quicker than through a traditional estate agent.

“Like many people, I thought selling my home using an online estate agent would be simpler and hopefully less expensive. Well, I learned the hard way that you get what you pay for and any fee is expensive if you don’t get much for your money.


Online agent knew nothing about the area

“The first “local” property agent they sent around was from Brighton – 27 miles from Yapton – and they knew nothing about the village, local amenities or recent property prices,” says Lyn.

The property photographs had to be retaken and only four viewings were achieved in four months. Lyn had to show prospective buyers around herself and it was obvious they had totally incompatible property needs.


Sims Williams sold Lyn’s home in four weeks

Frustrated at the lack of interest and progress, Lyn instructed traditional local estate agent Sims Williams and the first viewing was arranged within 24 hours.

Within four weeks, Lyn had agreed a sale and could focus on moving to a new home in Selsey with her beloved spaniel, Chloe.


Local knowledge and service were outstanding

Lyn says, “From the moment Sims Williams came to my home, I was impressed with their professionalism and their detailed knowledge of the area.

“Unlike the online agent who made empty promises and basically gave me a load of flannel, Sims Williams were friendly, honest and committed to helping me sell my property.


You need an estate agent you can trust and rely on

Moving home after the death of her husband was a difficult time for Lyn and Sims Williams made sure the process went as smoothly as possible to avoid causing her any unnecessary stress.

“I placed my trust in Sims Williams and they repaid me by doing their job professionally and with a smile. They were easy to reach and kept me informed at every step of the process,”says Lyn.

If you’re thinking of selling your home, contact Sims Williams today and let’s get moving.

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Sims Williams have always provided constructive development advice on various schemes for us. Their local knowledge on both house type demand and suitable blends, together with their extensive research of comparable prices, gives me great confidence in the information they provide.
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Brilliant Estate Agents, I sold my property and brought another through Sims Williams, John was fantastic and so helpful throughout the whole process. I would 100% recommend this Estate Agents.
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Mike & Tina - Vendors - Jun 22nd, 2021

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We genuinely couldn’t have been happier with our house purchase and the unwavering support we received from Sims Williams every step of the way. We purchased a new build property and Sims were a fantastic conduit between us and the builder. We are now settled in our new home and look forward to spending many happy years ahead enjoying our new space made possible with Sims Williams support.
Lauren O’Malley - Buyer - Oct 14th, 2022

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From initial discussions on suggested property types and values to eventual marketing and sales progression, the service is always first class. Their local knowledge means their valuations are always realistic, well researched and achievable.
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A great big thanks to John and all the staff at your Bognor branch. From the first visit to the completion of the sale we were dealt with professionally and with understanding. Great staff and very efficient. We were given all the help we needed through the entire transaction.
Mrs Hetherington - Vendor - Aug 31st, 2022

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We bought and sold properties through the Bognor Regis team and would certainly recommend them. We spoke with all the team - who were very nice - but dealt a lot with John, as neither transaction was straightforward - and he worked really hard to make things work out for us. He was very approachable and we never felt pressured to agree to anything we weren't happy with. It really felt as though he was on our journey with us and wanted the best for us. I would certainly recommend Sims Williams, Bognor Regis
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The ladies of the Arundel Sims Williams branch are magnificent! Friendly, helpful and patient. Always call back. Genuinely caring. Professional and cool in a crisis. They hold your hand every step of the way, and make the very stressful process of selling and buying as smooth as it could possibly be. Would thoroughly recommend.
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