Moving stories – How Sims Williams kept the chain moving for Phil

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Anyone who’s bought or sold a property knows how stressful the process can be – especially when there’s a chain involved.

Phil Bentley believes the purchase of his dream home in Fontwell could have turned into a nightmare, if it wasn’t for the service and support they received from independent local estate agents Sims Williams.


Worlds apart from other estate agents

Phil and his partner were moving to West Sussex from Bracknell and their house purchase was threatened when someone further down the chain decided to sell a second property to fund his next move. This led to delays, jangled nerves and uncertainty for everyone involved.

Phil says, “Even though Sims Williams only represented the sellers of the house we were buying, Lin Peter from their Walberton office, chased estate agents and solicitors all along our chain to keep us informed and make things happen. In terms of service, professionalism and friendliness, Sims Williams were worlds apart from all the other estate agents we had dealt with.”

A personal consultant to handle the stress

At Sims Williams, the moment a sale price is agreed, we appoint a dedicated member of the team to progress the sale and keep in constant contact with the solicitors, clients and other estate agents involved in the chain.

Lin Peter from our Walberton office has over 30 years’ experience selling homes and she knew exactly what needed to be done to keep Phil’s property chain intact.

“Unlike other estate agents, we will work closely with everyone in the chain to keep things moving and make sure everyone knows what’s going on and what is needed,” says Lin.


Helpful from the first phone call

Phil says, “From the first phone call, I knew Sims Williams were different. There was no hard sell, just a friendly welcome and first-class property details. When we viewed the house, it was obvious they had done their research and knew the property well. We were kept informed at every step and really felt that the whole team was on our side.”


Going the extra mile is all in a day’s work

Sims Williams partner Richard Moores believes having a dedicated member of the team to progress every sales is what sets them apart from other agents. “The truth is that many estate agents (particularly on-line companies), simply don’t want to spend time chasing solicitors and phoning clients once the sale is agreed.

“At Sims Williams, we know managing the process from sale to completion is when our clients need us most and the personal service we provide explains why so few of our sales fall through. We go the extra mile on each and every sale, as any good estate agent should,” said Richard.

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What our clients say


Thank you so much Jo for all your help with getting us into our flat. Jo was very professional from start to finish and made the rental process feel easy. We have nothing to fault and would definitely use Sims Williams again in the future with any rental or mortgage services.
Paige F - Tenant - Jul 10th, 2020

Not just another Buyer!

I had nothing but a positive experience with Sims Williams. Very helpful team, always responded quickly and will go above and beyond to make sure the process is as easy and stress free as possible. Emma was amazing, totally professional but extremely friendly, giving advise and opinions that were not always related to the property. Moving from a completely different county and not always knowing who to ask or contact, Emma was always on hand to help. Emma made me feel that we were not just another buyer but someone she was interested in. Thank you.
Sam - Buyer - Jun 17th, 2021

Extensive Marketing & Regular Progress Updates

Sims Williams well researched advice on suitable house types and values, was very much appreciated at the early stages of our development plan. Their extensive marketing and regular progress updates kept us fully informed throughout the process. I would strongly recommend their services.
Jeremy Napthine - Director Salt Earth Limited -


MIKE - Tenant - Jan 25th, 2020


My experience with Sims Williams was exceptional. I bought my property through them not so long ago. I recently had to relocate for work. I needed to get tenants in my property as fast as I could and move. I was managing a full-time job working from home. I also needed information and support as a new landlord. Not only that Sims Williams agents were highly professional in delivering timely services they simply took me in, and went way beyond their official duties to help with a smooth transition. It’s for this “ homely feel” in the way they treated me twice that I give them a 5 star and recommend them to anyone who appreciates being valued.
Damaris - Landlord - Jan 28th, 2021

Brilliant Service

I just wanted to let you know how impressed I have been with the efficient, friendly and tenacious service that Megan has given us in supporting the sale of 8 Shippam Street, which as you may well know has been over year in securing (through no fault of Sims Williams). I should also add that both Calum and Mel have been brilliant, with very efficient handovers and leave covering when needed.
Andy - Vendor - Apr 5th, 2022

Insightful impactful sale

They got the job done easily and without delay! From first contact to successful completion through the many typical twists and turns it was always comforting to deal with a small team who made us feel like the only people selling a home. They totally respected and worked with the personal circumstances which enforced the sale. Sims Williams did exactly what they promised at our first meeting and more than met our expectations. Their understanding of the local market ensured that the property was priced to sell, achieving optimum results less than 48 hours from going live. With grateful thanks to the team.
Mrs Rod - Vendor - Jun 4th, 2021

Brilliant Service

The Sims Williams team were brilliant. Fast, thorough - nothing was too much trouble. They helped through the whole purchase and I've since let the property through them - the lettings team is just as brilliant. Highly recommend them.
C Huggins - Buyer - Jan 26th, 2022

Positive, Professional, Quality, Responsive

Professional at all times. Patient and delivered the sale just within the cut-off for stamp duty holiday, with very difficult vendors. 10/10
Buyer - Jul 21st, 2021


Really helpful and efficient. Nothing too much trouble. Excellent service. David Vawdrey is highly efficient and charming to deal with. thank you
Flora - Tenant - Jul 13th, 2020