Moving stories – How Sims Williams kept the chain moving for Phil

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Anyone who’s bought or sold a property knows how stressful the process can be – especially when there’s a chain involved.

Phil Bentley believes the purchase of his dream home in Fontwell could have turned into a nightmare, if it wasn’t for the service and support they received from independent local estate agents Sims Williams.


Worlds apart from other estate agents

Phil and his partner were moving to West Sussex from Bracknell and their house purchase was threatened when someone further down the chain decided to sell a second property to fund his next move. This led to delays, jangled nerves and uncertainty for everyone involved.

Phil says, “Even though Sims Williams only represented the sellers of the house we were buying, Lin Peter from their Walberton office, chased estate agents and solicitors all along our chain to keep us informed and make things happen. In terms of service, professionalism and friendliness, Sims Williams were worlds apart from all the other estate agents we had dealt with.”

A personal consultant to handle the stress

At Sims Williams, the moment a sale price is agreed, we appoint a dedicated member of the team to progress the sale and keep in constant contact with the solicitors, clients and other estate agents involved in the chain.

Lin Peter from our Walberton office has over 30 years’ experience selling homes and she knew exactly what needed to be done to keep Phil’s property chain intact.

“Unlike other estate agents, we will work closely with everyone in the chain to keep things moving and make sure everyone knows what’s going on and what is needed,” says Lin.


Helpful from the first phone call

Phil says, “From the first phone call, I knew Sims Williams were different. There was no hard sell, just a friendly welcome and first-class property details. When we viewed the house, it was obvious they had done their research and knew the property well. We were kept informed at every step and really felt that the whole team was on our side.”


Going the extra mile is all in a day’s work

Sims Williams partner Richard Moores believes having a dedicated member of the team to progress every sales is what sets them apart from other agents. “The truth is that many estate agents (particularly on-line companies), simply don’t want to spend time chasing solicitors and phoning clients once the sale is agreed.

“At Sims Williams, we know managing the process from sale to completion is when our clients need us most and the personal service we provide explains why so few of our sales fall through. We go the extra mile on each and every sale, as any good estate agent should,” said Richard.

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What our clients say


I have recently rented my property through Sims Williams and I was impressed from day one. They were professional, kept me updated throughout the process and took away the stress!!
Lindsay - Landlord - Dec 1st, 2021

Letting a property

We dealt with Jo Mallett who was extremely professional, courteous and understating. We did not have time to collect the keys from the Chichester office so Jo drove to Arundel. I’d give your company a five star review
Laura - Tenant - May 1st, 2022

Amazing - 5*

The staff at Sims Williams have been beyond kind and helpful. It’s been a pleasure to deal with them. Thank you.


MIKE - Tenant - Jan 25th, 2020

I cannot fault Sims Williams and would recommend them in a heartbeat

The common conception of Estate Agents is that they take a few pictures, write a blurb, publish it, show prospective purchasers around a property, and charge you a fortune for the privilege. From the seller's point of view, that may be how it seems. However, after the sale has actually been agreed, the service provided to the purchaser more than justifies the cost. I’ve recently purchased a property through Sims Williams, and they did so much to help. Ambiguity surrounding a tree preservation order was quashed in a matter of minutes, thanks to them having much more up-to-date information than the council. My survey raised a potential concern about damp. Sims Williams provided a damp expert to go and visit the property and compile a report – again resolving this problem very quickly. Lastly, a purchase further up the chain was causing delays. Sims Williams were constantly checking in with me, assuring me that they were chasing and doing everything in their power to help this complete. Obviously, all of this came out of the fee that would have been paid by the seller, so was effectively free for me. Had I have gone back to my solicitor with all these queries, I dread to think how expensive that bill would have been. Through my experience, I cannot fault Sims Williams and would recommend them in a heartbeat.


A pleasure to deal with through a testing time for sellers and purchasers. Always available and most helpful. Hopefully not selling soon but when it happens, they'll be first on my list.
Jim B - Buyer - Sep 8th, 2020

Helpful, Efficient & Friendly

Thank you all so much for you all your help and support in selling 18 Green Lane for us, you’ve all been so helpful, quick to respond, friendly and well you sold it really quickly! I have already recommended you to a number of friends and will continue to do so, my parents bought from you over 20 years ago and you have continued to be fantastic.
Julia - Vendor - Jun 18th, 2021


Throughout the 10-month process of selling during two lockdowns, we received a totally professional, helpful and friendly service from everyone at SW at every stage.
Flis Salmon - Vendor - Jan 26th, 2021

Excellent service from the Arundel offfice.

All the staff in the Arundel office were very professional, friendly and easily contactable. It can be a stressful time selling a house but Helena and Lynn were very reassuring and chased up any queries promptly and efficiently. From the valuation by Tamsin to the viewings by Helena and the ongoing following of the chain by Helena and Lynn we felt they were completely in control and very enthusiastic about our house and the sale. We would highly recommend them to anyone.
Mr & Mrs Osment - Vendor - Mar 13th, 2021

Highly Recommend!

My family and I can’t thank John Richards-Wyatt and his team enough for all their patience and help with the sale of our family home. From the initial meeting a year ago to the conclusion recently they have shown compassion and understanding with a very emotional sale. Thank you.
Jones Family - Vendor - Feb 6th, 2023