Moving stories – How Sims Williams kept the chain moving for Phil

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Anyone who’s bought or sold a property knows how stressful the process can be – especially when there’s a chain involved.

Phil Bentley believes the purchase of his dream home in Fontwell could have turned into a nightmare, if it wasn’t for the service and support they received from independent local estate agents Sims Williams.


Worlds apart from other estate agents

Phil and his partner were moving to West Sussex from Bracknell and their house purchase was threatened when someone further down the chain decided to sell a second property to fund his next move. This led to delays, jangled nerves and uncertainty for everyone involved.

Phil says, “Even though Sims Williams only represented the sellers of the house we were buying, Lin Peter from their Walberton office, chased estate agents and solicitors all along our chain to keep us informed and make things happen. In terms of service, professionalism and friendliness, Sims Williams were worlds apart from all the other estate agents we had dealt with.”

A personal consultant to handle the stress

At Sims Williams, the moment a sale price is agreed, we appoint a dedicated member of the team to progress the sale and keep in constant contact with the solicitors, clients and other estate agents involved in the chain.

Lin Peter from our Walberton office has over 30 years’ experience selling homes and she knew exactly what needed to be done to keep Phil’s property chain intact.

“Unlike other estate agents, we will work closely with everyone in the chain to keep things moving and make sure everyone knows what’s going on and what is needed,” says Lin.


Helpful from the first phone call

Phil says, “From the first phone call, I knew Sims Williams were different. There was no hard sell, just a friendly welcome and first-class property details. When we viewed the house, it was obvious they had done their research and knew the property well. We were kept informed at every step and really felt that the whole team was on our side.”


Going the extra mile is all in a day’s work

Sims Williams partner Richard Moores believes having a dedicated member of the team to progress every sales is what sets them apart from other agents. “The truth is that many estate agents (particularly on-line companies), simply don’t want to spend time chasing solicitors and phoning clients once the sale is agreed.

“At Sims Williams, we know managing the process from sale to completion is when our clients need us most and the personal service we provide explains why so few of our sales fall through. We go the extra mile on each and every sale, as any good estate agent should,” said Richard.

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What our clients say


First time using their services amazing ! The whole process has gone really well.
Emmanuel - Tenant - Jan 14th, 2020

Jane & Marilyn are the stars of the Mill Gate.

From the first meeting with Jane and Marilyn to our eventual move in at Mill Gate these two ladies have been fabulous. They could not have been more helpful and provide service with a smile. They were friendly and informative. Every company needs a Jane and Marilyn. Please send them our heartfelt thanks.
Adrian & Judy G- New Home Purchase - Aug 10th, 2022

Excellent Service

Brilliant Estate Agents, I sold my property and brought another through Sims Williams, John was fantastic and so helpful throughout the whole process. I would 100% recommend this Estate Agents.
Amy - Vendor - Apr 7th, 2021

Extensive Marketing & Regular Progress Updates

Sims Williams well researched advice on suitable house types and values, was very much appreciated at the early stages of our development plan. Their extensive marketing and regular progress updates kept us fully informed throughout the process. I would strongly recommend their services.
Jeremy Napthine - Director Salt Earth Limited -

Professional Service

We have used Sims Williams on four occasions and have found their services excellent on each occasion. Buying and selling never an easy ride and when problems have arisen Sims have been very efficient at dealing with them. Would highly recommend them.
Valerie - Vendor - Jul 12th, 2021


The whole process from start to finish was excellent service. I couldn’t recommend the team at Arundel more highly. A special mention to Emma Taylor who followed the final exchange through with much effort reviewing the chain that was below the buyers final completion. Well done with the final Result!
Robbie - Vendor - Dec 16th, 2020


The team at the Walberton office go above and beyond to help. We’ve used them a few times and their friendly professional and determined team work is really quite exceptional. If you want an agent to really work for you, be approachable and understanding, then look no further.
Claire - Vendor - Dec 7th, 2020


I have bought and sold houses through sims williams over the past few years, in October we decided to rent our house for a year. We were very uneasy about should we, what if etc. We called David to have a chat, he put our minds at rest and we went ahead and went on the rental market. 4 viewing within 48 hours and its rented. The Chichester branch is just brilliant and you feel they are there for you. Give him a call if you're wondering about selling/Renting.
Patricia w - Landlord - Jan 7th, 2021


The service I had from the staff in Sims Williams Walberton office was exceptional. They guided me through the whole process from preparing the house for marketing to concluding the sale. A very smooth, quick and trouble-free sale. Thank you to everyone involved.
Bill H - Vendor - Sep 14th, 2020

Amazing Service

Sims Williams we had amazing service from everyone, kept us informed all the time, Especially Mel. We would highly recommend Sims Williams to Everyone.
Ian & Patsy - Vendors - Feb 4th, 2021