Moving stories – How Sims Williams kept the chain moving for Phil

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Anyone who’s bought or sold a property knows how stressful the process can be – especially when there’s a chain involved.

Phil Bentley believes the purchase of his dream home in Fontwell could have turned into a nightmare, if it wasn’t for the service and support they received from independent local estate agents Sims Williams.


Worlds apart from other estate agents

Phil and his partner were moving to West Sussex from Bracknell and their house purchase was threatened when someone further down the chain decided to sell a second property to fund his next move. This led to delays, jangled nerves and uncertainty for everyone involved.

Phil says, “Even though Sims Williams only represented the sellers of the house we were buying, Lin Peter from their Walberton office, chased estate agents and solicitors all along our chain to keep us informed and make things happen. In terms of service, professionalism and friendliness, Sims Williams were worlds apart from all the other estate agents we had dealt with.”

A personal consultant to handle the stress

At Sims Williams, the moment a sale price is agreed, we appoint a dedicated member of the team to progress the sale and keep in constant contact with the solicitors, clients and other estate agents involved in the chain.

Lin Peter from our Walberton office has over 30 years’ experience selling homes and she knew exactly what needed to be done to keep Phil’s property chain intact.

“Unlike other estate agents, we will work closely with everyone in the chain to keep things moving and make sure everyone knows what’s going on and what is needed,” says Lin.


Helpful from the first phone call

Phil says, “From the first phone call, I knew Sims Williams were different. There was no hard sell, just a friendly welcome and first-class property details. When we viewed the house, it was obvious they had done their research and knew the property well. We were kept informed at every step and really felt that the whole team was on our side.”


Going the extra mile is all in a day’s work

Sims Williams partner Richard Moores believes having a dedicated member of the team to progress every sales is what sets them apart from other agents. “The truth is that many estate agents (particularly on-line companies), simply don’t want to spend time chasing solicitors and phoning clients once the sale is agreed.

“At Sims Williams, we know managing the process from sale to completion is when our clients need us most and the personal service we provide explains why so few of our sales fall through. We go the extra mile on each and every sale, as any good estate agent should,” said Richard.

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What our clients say

Professional Throughout

A great big thanks to John and all the staff at your Bognor branch. From the first visit to the completion of the sale we were dealt with professionally and with understanding. Great staff and very efficient. We were given all the help we needed through the entire transaction.
Mrs Hetherington - Vendor - Aug 31st, 2022

Excellent service, great team, personal touch

Jo helped us find a property in Arundel with success. We are a small growing family relocating from London to West Sussex, and Jo Mallett has made the experience seamless and smooth. I trust that the management of our rental will be good too. Thank you, Jo (and David) 🙂
Eli - Tenant - Aug 21st, 2022

Professional Service

We have used Sims Williams on four occasions and have found their services excellent on each occasion. Buying and selling never an easy ride and when problems have arisen Sims have been very efficient at dealing with them. Would highly recommend them.
Valerie - Vendor - Jul 12th, 2021


Me and a friend recently went through Sims Williams to view some newly renovated apartments in central Chichester. David was with us for our initial viewing through to our tenancy signing and was incredibly helpful and prompt with communication throughout. We were disappointed to have not been informed on our initial viewing that the property would be under construction for 6-8 months out of our 12 months tenancy, however despite this all communication with Sims Williams was very quick in getting in touch with the landlord about this, and we are still very happy with the service that they provided.
Summer F-B - Tenant - Nov 18th, 2020

Excellent Service

We have rented three properties with Sims Williams and each time they have gone above and beyond to sort things out for us. Jo Mallett and David Vawdrey are both extremely professional and helpful and we cannot thank you both enough for all your help and making our move easier. Thank you.
Bethan - Tenant - Nov 10th, 2021


The whole team in Walberton did a fantastic job. Despite a few problems, they worked so hard to get the purchase completed. I was kept informed at all times. Lin in particular worked very hard to ensure the purchase did not fall through.
Dave - Buyer - Dec 7th, 2020

Making dreams come true

Our experience with Sims Williams Letting Chichester has been phenomenal. Patient and efficient as well as understanding our personal needs and situation. Jo and the team have all assisted us to find a home. We are new to the UK and all our questions were answered and processes were explained. Everything went smoothly. Finding a home in the UK, we were told, would be really difficult and we were so worried... Sims Williams made it easy. Liaising with the landlord on our behalf and within a week we had a home. I am beyond impressed and highly recommend them. Thank you so much for making a rather stressful time in our lives that little bit easier.
Zita - Tenant - Jul 8th, 2023

Excellent Service

The whole team and Karen and Calum in particular are very professional and kept me informed throughout a difficult purchase, don’t go anywhere else!
Dave - Buyer - Mar 6th, 2021

Swift Dealings

Good experience, swift response and support when I needed landlord to reconsider decision. Happy with the service would fully recommend.
Claire - Tenant - Apr 26th, 2021

Professional & Highly Recommended

We have been with Sims Williams for many years and are very happy with their service. They managed our rented properties and letting them when required. The property & letting managers; David, Jo, Nicola and Sheila were excellent. They are professional, good communication, good listener, attentive follow up and provide solutions should there be a problem. We highly recommend them to any potential Landlord. Thank you for looking after us and our tenants.
Gee & Keith - Landlord - Jul 17th, 2023