Anyone who’s bought or sold a property knows how stressful the process can be – especially when there’s a chain involved.
Phil Bentley believes the purchase of his dream home in Fontwell could have turned into a nightmare, if it wasn’t for the service and support they received from independent local estate agents Sims Williams.
Worlds apart from other estate agents
Phil and his partner were moving to West Sussex from Bracknell and their house purchase was threatened when someone further down the chain decided to sell a second property to fund his next move. This led to delays, jangled nerves and uncertainty for everyone involved.
Phil says, “Even though Sims Williams only represented the sellers of the house we were buying, Lin Peter from their Walberton office, chased estate agents and solicitors all along our chain to keep us informed and make things happen. In terms of service, professionalism and friendliness, Sims Williams were worlds apart from all the other estate agents we had dealt with.”
A personal consultant to handle the stress
At Sims Williams, the moment a sale price is agreed, we appoint a dedicated member of the team to progress the sale and keep in constant contact with the solicitors, clients and other estate agents involved in the chain.
Lin Peter from our Walberton office has over 30 years’ experience selling homes and she knew exactly what needed to be done to keep Phil’s property chain intact.
“Unlike other estate agents, we will work closely with everyone in the chain to keep things moving and make sure everyone knows what’s going on and what is needed,” says Lin.
Helpful from the first phone call
Phil says, “From the first phone call, I knew Sims Williams were different. There was no hard sell, just a friendly welcome and first-class property details. When we viewed the house, it was obvious they had done their research and knew the property well. We were kept informed at every step and really felt that the whole team was on our side.”
Going the extra mile is all in a day’s work
Sims Williams partner Richard Moores believes having a dedicated member of the team to progress every sales is what sets them apart from other agents. “The truth is that many estate agents (particularly on-line companies), simply don’t want to spend time chasing solicitors and phoning clients once the sale is agreed.
“At Sims Williams, we know managing the process from sale to completion is when our clients need us most and the personal service we provide explains why so few of our sales fall through. We go the extra mile on each and every sale, as any good estate agent should,” said Richard.
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