Is your money safe with your letting agent or landlord?

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Tenants and landlords handing over their hard-earned cash to a letting agent should check their money is protected if things go wrong.

The SAFE (Safe Agent Fully Endorsed) scheme means a letting agent or landlord will you’re your deposit and any fees in a bank account that can’t be used for any other purpose.

Independent estate agent Sims Williams is backing a national campaign aimed at protecting tenants and landlords from rogue letting agents.


SAFE Agent Scheme

As a committed member of the SAFE Agent scheme, Sims Williams supports the annual awareness week as an excellent way to remind tenants and landlords of their rights and drive up standards across the residential lettings industry.


What does being a SAFE agent involve?

As members of the scheme, reputable letting agents and landlords must prove they belong to a nationally recognised Client Money Protection scheme.

If you’re planning to use a letting agent or rent directly through a private landlord, you should check they belong to an approved scheme before you hand over any money or sign aa tenancy agreement.


Tenancy Deposit Scheme

As a leading independent lettings agent in the towns and villages between Chichester, Walberton and Arundel, Sims Williams belongs to the Government-approved Tenancy Deposit Scheme.


How does the Tenancy Deposit Scheme (TDS) work?

If you are planning to rent a property on an Assured Shorthold Tenancy (AST), you’ll probably be asked to pay a deposit.

Sims Williams holds your deposit money in a specially created account which is totally separate to other areas of our business.

We explain how the Tenancy Deposit Scheme works and provide written details to all our tenants and landlords at the start of every tenancy.

At the end of the tenancy agreement, you’ll get your deposit back, providing you have paid the rent and are leaving the property in the same condition as when you moved in.


Why are deposit protection schemes and the Safe Agent mark important?

At Sims Williams, we feel privileged that so many tenants, landlords and property owners place their trust in our long-established lettings service.

We believe clear, transparent and financially sound systems which protect the interests of tenants and landlords are essential in maintaining our position as one of the leading lettings agents in this part of West Sussex.


It’s time to rid the market of bad letting agents

Over recent times, there have been stories of unscrupulous letting agents who used tenant deposit money to prop up other areas of their failing business, and this is one of the key drivers for introducing compulsory client money protection schemes.

For independent estate and lettings agents like Sims Williams, highlighting bad practice and forcing poor agents out of the market is vital if the industry wants to retain consumer confidence in the private rented housing market.

Sims Williams’ lettings manager David Vawdrey says, “Sims Williams started trading in 1981 and honesty and integrity has been at the heart of our business since day one.

“We support any schemes that promote best practice, protect our tenants and landlords and help rid the market of people who give the lettings industry a bad name,” says David.


Sims Williams’ membership of professional industry bodies

Sims Williams is a member of the Association of Residential Letting Agents (ARLA), the National Association of Estate Agents (NAEA) and The Property Ombudsman and over 90% of our professional staff have industry-recognised qualifications.


About Sims Williams

We have been helping customers to sell and rent their properties since 1981 through our offices in Chichester, Walberton and Arundel.

If you’re looking to buy, sell or rent a property, call us today for a free market valuation and a professional service that you can trust.

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What our clients say

Not just another Buyer!

I had nothing but a positive experience with Sims Williams. Very helpful team, always responded quickly and will go above and beyond to make sure the process is as easy and stress free as possible. Emma was amazing, totally professional but extremely friendly, giving advise and opinions that were not always related to the property. Moving from a completely different county and not always knowing who to ask or contact, Emma was always on hand to help. Emma made me feel that we were not just another buyer but someone she was interested in. Thank you.
Sam - Buyer - Jun 17th, 2021

Excellent Service

I just wanted to thank you and your team for all your help and patience in dealing with the sale of Jasmine Bungalow which will hopefully complete next week. Karen and Calum especially have been excellent to deal with in the current sale which I’m sure wasn’t easy for them at times. But their help and patience made the frustrations much easier to cope with! And I also wanted to thank Michael too for his assistance, advice and patience in dealing with the first abortive sale.
Ms Rawson - Vendor - Jun 8th, 2021

Professional and friendly service.

We've let our flat through Sims Williams for about 4 years. They have always been professional and helpful and communication has also been excellent. I would recommend them to anyone wanting to let a property in the West Sussex area.
Guy - Landlord - Jun 4th, 2021

Excellent, very professional service.

Letting our former holiday home for the first time was a new experience. We decided to have three agents visit. David and his team stood out. Attention to our personal wishes in terms of a tenant, excellent follow up after the initial visit, good marketing and a very personal approach by the team. The letting process went smoothly. The team kept us in touch and arranged all necessary legal obligations etc. We are a week in to the let…, early days! So far, I have only praise for this agent. Thank you Sims Williams.
Nita - Landlord - Feb 14th, 2022


The team at the Walberton office go above and beyond to help. We’ve used them a few times and their friendly professional and determined team work is really quite exceptional. If you want an agent to really work for you, be approachable and understanding, then look no further.
Claire - Vendor - Dec 7th, 2020


I can’t thank Linda and John (and Sarah!) enough for their sheer doggedness and determination In managing both my sale and purchase. It was certainly a rollercoaster but the communication from Lin and John was exceptional throughout. I would thoroughly recommend Sims Williams!
Helen - Buyer - Dec 8th, 2020

Constructive Development Advice

Sims Williams have always provided constructive development advice on various schemes for us. Their local knowledge on both house type demand and suitable blends, together with their extensive research of comparable prices, gives me great confidence in the information they provide.
Jason Osborn Developments Director - Driftstone Homes -

Excellent - Landlord Property

I want to say a massive thank you to David and his team for guiding me through the process of becoming a landlord. They have supported me through the process and have always kept me informed. The team have provided a fantastic service and continue to do as they work on my behalf. Thank you.
Emma - Landlord - Apr 12th, 2022


Very good and thorough service in helping to rent out our property. Communication is excellent and nothing is ever too much bother. Constantly kept in contact along each step of renting out. Would highly recommend using this company.
Jo and Warren - Landlord - Sep 29th, 2020

knowledgeable and efficient

I would like to say I was very happy with the service I received from Sims Williams and would highly recommend you to anyone selling, or indeed buying a property. I was always able to speak to someone in person whenever I had a query or question. The staff are all friendly, knowledgeable and efficient which made the whole process of buying and selling less stressful. Having a named professional as a primary contact was really reassuring. Calum was always aware of and managing any glitches even before I knew about them. He communicated well with my solicitor and made sure I was up to date at all times. He was also very good at explaining parts of the process I didn’t understand. I will definitely be using your team again in the future for buying, selling or renting out.
Louise - Buyer - Apr 29th, 2022