Is your money safe with your letting agent or landlord?

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Tenants and landlords handing over their hard-earned cash to a letting agent should check their money is protected if things go wrong.

The SAFE (Safe Agent Fully Endorsed) scheme means a letting agent or landlord will you’re your deposit and any fees in a bank account that can’t be used for any other purpose.

Independent estate agent Sims Williams is backing a national campaign aimed at protecting tenants and landlords from rogue letting agents.


SAFE Agent Scheme

As a committed member of the SAFE Agent scheme, Sims Williams supports the annual awareness week as an excellent way to remind tenants and landlords of their rights and drive up standards across the residential lettings industry.


What does being a SAFE agent involve?

As members of the scheme, reputable letting agents and landlords must prove they belong to a nationally recognised Client Money Protection scheme.

If you’re planning to use a letting agent or rent directly through a private landlord, you should check they belong to an approved scheme before you hand over any money or sign aa tenancy agreement.


Tenancy Deposit Scheme

As a leading independent lettings agent in the towns and villages between Chichester, Walberton and Arundel, Sims Williams belongs to the Government-approved Tenancy Deposit Scheme.


How does the Tenancy Deposit Scheme (TDS) work?

If you are planning to rent a property on an Assured Shorthold Tenancy (AST), you’ll probably be asked to pay a deposit.

Sims Williams holds your deposit money in a specially created account which is totally separate to other areas of our business.

We explain how the Tenancy Deposit Scheme works and provide written details to all our tenants and landlords at the start of every tenancy.

At the end of the tenancy agreement, you’ll get your deposit back, providing you have paid the rent and are leaving the property in the same condition as when you moved in.


Why are deposit protection schemes and the Safe Agent mark important?

At Sims Williams, we feel privileged that so many tenants, landlords and property owners place their trust in our long-established lettings service.

We believe clear, transparent and financially sound systems which protect the interests of tenants and landlords are essential in maintaining our position as one of the leading lettings agents in this part of West Sussex.


It’s time to rid the market of bad letting agents

Over recent times, there have been stories of unscrupulous letting agents who used tenant deposit money to prop up other areas of their failing business, and this is one of the key drivers for introducing compulsory client money protection schemes.

For independent estate and lettings agents like Sims Williams, highlighting bad practice and forcing poor agents out of the market is vital if the industry wants to retain consumer confidence in the private rented housing market.

Sims Williams’ lettings manager David Vawdrey says, “Sims Williams started trading in 1981 and honesty and integrity has been at the heart of our business since day one.

“We support any schemes that promote best practice, protect our tenants and landlords and help rid the market of people who give the lettings industry a bad name,” says David.


Sims Williams’ membership of professional industry bodies

Sims Williams is a member of the Association of Residential Letting Agents (ARLA), the National Association of Estate Agents (NAEA) and The Property Ombudsman and over 90% of our professional staff have industry-recognised qualifications.


About Sims Williams

We have been helping customers to sell and rent their properties since 1981 through our offices in Chichester, Walberton and Arundel.

If you’re looking to buy, sell or rent a property, call us today for a free market valuation and a professional service that you can trust.

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What our clients say

Jo and the Team

We have been delighted with the professional and helpful service that we have received. Jo and the team went above and beyond in solving the problem, which they inherited, when we asked them to take on our property.
Richard & Sue - Landlord - Apr 8th, 2023

Couldn’t have asked for better estate agents

Thank you sims Williams for your help with getting us all set up moving into our new home. Jo & David have been nothing but amazing. Answering any questions we have had, phoning us, emailing us and keeping us updated along the way of the process. It’s been nothing but smooth runnings would highly recommend sims Williams to anyone looking for help and guidance with renting a property! Thank you all for you’re help!
Stephanie - Tenant - May 26th, 2021


Thank you so much Jo for all your help with getting us into our flat. Jo was very professional from start to finish and made the rental process feel easy. We have nothing to fault and would definitely use Sims Williams again in the future with any rental or mortgage services.
Paige F - Tenant - Jul 10th, 2020

A 19 week stressful purchase!

Our sale took 19 weeks from beginning to end. No ones fault there was just a few obstacles to overcome on our purchase! But through it all John Wyatt was exemplary in his manner and the way he looked after us. Nothing was too much trouble, umpteen telephone conversation where he allayed our fears and worries. Kept us informed re our buyer, all the way through. We thoroughly recommend Sims Williams at Bognor Regis. One old fashioned estate agent that values you as a customer and never makes you feel that they are doing you a favour.
Beach - Vendor - Jun 28th, 2021

Fantastic service

We have nothing but superlatives to say about the professional service we received from John Richards-Wyatt and his team from start to finish. We were always kept in the loop for viewings and feedback from those viewings. Sims Williams supported us and worked hard to a successful outcome in the sale of our property so I would highly recommend their services to others.
Jerry- Vendor - Dec 8th, 2021


I have recently purchased a property in Walberton and I have been incredibly impressed by the outstanding support provided by the Walberton team. They really do go above and beyond and provide a very personal service to their customers. It was a very difficult chain with many challenges along the way but Lin in particular was outstanding. She was always very professional and friendly and was clearly determined to ensure that the sale progressed. She always responded to my many phone calls or emails and provided reassurance. I know that if we ever sell again!! I would use Sims Williams.
Catherine H - Buyer -

Wonderful & very helpful Agency

Wonderful service which has led me step by step to completing house agreement. Special thanks to Jo for all the professional help provided.
Ilona - Tenant - Jan 21st, 2023

Jane & Marilyn are the stars of the Mill Gate.

From the first meeting with Jane and Marilyn to our eventual move in at Mill Gate these two ladies have been fabulous. They could not have been more helpful and provide service with a smile. They were friendly and informative. Every company needs a Jane and Marilyn. Please send them our heartfelt thanks.
Adrian & Judy G- New Home Purchase - Aug 10th, 2022


My experience with Sims Williams was exceptional. I bought my property through them not so long ago. I recently had to relocate for work. I needed to get tenants in my property as fast as I could and move. I was managing a full-time job working from home. I also needed information and support as a new landlord. Not only that Sims Williams agents were highly professional in delivering timely services they simply took me in, and went way beyond their official duties to help with a smooth transition. It’s for this “ homely feel” in the way they treated me twice that I give them a 5 star and recommend them to anyone who appreciates being valued.
Damaris - Landlord - Jan 28th, 2021

Letting in Arundel

Very happy with the professionalism and attention to detail provided by Sims Chichester, particularly when dealing with the sensitive and complicated issues which sometimes arise in letting, both for landlord and tenant. Also welcome the speed with which problems have been resolved. An excellent service.
Daniel - Landlord - Aug 21st, 2023